About etech

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must have understanding of company guidelines and methods as outlined in the employee handbook; Multi-line telephone procedure and how to properly route phone calls and/or choose messages; primary Computer system skills which include keyboarding; Laptop programs which includes Excel, term, and Outlook; Emergency and legal methods.

the opportunity to multi-job answering various chats/phone calls and navigating efficiently involving both equally mediums.

requires and delivers messages or transfers calls to voice mail when ideal staff are unavailable.

Conducting enterprise Investigation to grasp organization procedures necessary to assure conclusion-to-close supply of intended venture final results. 

talk to latest and possible consumers employing a number of Laptop and telecommunications engineering/software to offer facts and reply issues.

shown capability to meet deadlines, comprehensive significant time sensitive jobs & adapt swiftly to last second changes 

teaching is get more info much more than just knowledge transfer; it’s about equipping trainees to generally be self adequate brokers who will guideline consumers to solutions. 

Customer aim: Is dedicated to Assembly the anticipations and demands of internal and exterior shoppers.  

Conflict resolution to comprehend a variety of hurdles and utilize negotiation skills to uncover ideal alternatives. 

Maintains headset rental models. Has people who are renting headsets or getting badges replaced, complete deduction variety and sends to Payroll for action. Updates termination ECF to indicate the return of the ID badge.

Etech international products and services has the end-to-stop duty for bettering client expertise by making use of the combination of varied resources & approaches.

helps in establishing new teaching classes related to the respective procedure, on the floor schooling. 

You will Engage in a task in retention when you converse collaboratively with revenue to address any client difficulties. 

Understand client’s rationale to Speak to and make an effort to supply Alternative next the required recommendations.

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